Shipping Policy
Thank you for shopping with SOFT LAUNCH. We strive to process and deliver your orders as quickly and safely as possible.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery timelines are:
- Metro cities: 2–5 business days
- Other cities and towns: 4–8 business days
- Remote locations: 5–10 business days
Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
- Any promotional free shipping offers will be clearly mentioned on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email or SMS (where applicable) to monitor your shipment.
Delivery
Please ensure that the shipping address and contact details provided during checkout are accurate. SOFT LAUNCH will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.
Damaged Orders
If your order arrives damaged, please contact us within 3 days of delivery at care.softlaunch@gmail.com.
To process your request, please include:
- Your order number
- An unboxing video showing the sealed package being opened
- Clear photos of the damaged product
Claims without an unboxing video may not be eligible for approval.
For any shipping-related questions or assistance, please email us at care.softlaunch@gmail.com.