Return & Replacement Policy

Eligibility

• Returns or replacements are accepted within 3 days of delivery.
• The product must be damaged upon arrival.
• The product must be unused and in its original packaging.

How to Request a Return

To initiate a return or replacement, please email us at care.softlaunch@gmail.com within 3 days of receiving your order.

Your email must include:

• Your order number
• A brief description of the issue
• An unboxing video clearly showing the sealed package being opened and the damage to the product
• Clear photos of the damaged product (if applicable)

Important

• Claims submitted without a valid unboxing video may not be eligible for approval.
• Returns or replacements will not be accepted for reasons such as change of mind, fragrance preference, or incorrect ordering.
• Once your request is verified, we will arrange a replacement or, if a replacement is unavailable, issue a refund to your original payment method.